-
How Are You Designed to Prosper?
The Comfort of a Ready-Made Answer When faced with the question – how are you designed to prosper – we may immediately start looking for the answer outside ourselves. We think we’d find the answer in a book, a course, training, or copying someone else’s blueprint. The big blind spot is that within all the…
-
Discipline and Order versus What Feels Right
Trusting your gut—or intuition—is a form of rapid, subconscious processing that draws on past experiences, patterns, and accumulated knowledge. It is most reliable in situations where expertise has been built over time, in emergencies, or in contexts like lie detection. Physically, it can manifest as a subtle pull or, at times, a gut-churning sensation, often…
-
Biases and Preconceptions – a Liability for Leadership
How often do we begin a decision already convinced we understand what is happening… only to discover, much later, that we were operating inside a version of reality we quietly constructed for ourselves? How often do we meet a team member, assess a situation, or interpret a result and feel a kind of certainty that…
-
Why adopting a particular leadership style can be detrimental in more ways than one
While scrolling LinkedIn, I came across an illustration that immediately caught my attention. It showed two types of leaders. One was the mechanic. The other, the gardener. The mechanic sees the organization as an engine. Something that can be understood through parts, diagnosed through logic, and repaired through intervention. When something goes wrong, the instinct…
-
Good Business Practice: Trust… but Verify
“First off, don’t let the force of the impression carry you away. Say to it, ‘hold up a bit and let me see who you are and where you are from—let me put you to the test’ . . .” —EPICTETUS, DISCOURSES, 2.18.24 Epictetus is pointing to a moment we often miss… the split second where something happens,…
-
The 7-step, “bulletproof” problem-solving process…with a twist
I came across Bulletproof Problem Solving by Charles Conn and Robert McLean… two men shaped by decades inside McKinsey & Company, strategy rooms, and high-stakes decision environments. Their work is built on what they describe as a seven-step, “bulletproof” problem-solving process… a method refined in consulting environments where rigor is non-negotiable and conclusions must hold…
-
Great customer service is impossible when systems are built to protect the company first.
I’ve always paid close attention to how customer service actually shows up, not in what companies say they value, but in the moment where something real needs to get done. I’ve felt it particularly in interactions where the person in front of you is no longer solving your problem, but managing your request within the…
-
Living your Best Life Now
We talk about living our best life now but ignore the now, and treat it as though it is a destination waiting somewhere ahead of us… after the right opportunity arrives, after the body changes, after the money settles, after the grief softens, after we finally become some shinier version of ourselves. But life does…
-
Don’t Break the Chain
Sometimes… just getting something on the page matters more than what’s on the page. There’s a productivity method popularized by Jerry Seinfeld called “Don’t Break the Chain”… simple in its design. You choose a task, you show up each day, and you mark it. One day becomes two, two becomes ten, ten becomes a streak.…

