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The 7-step, “bulletproof” problem-solving process…with a twist
I came across Bulletproof Problem Solving by Charles Conn and Robert McLean… two men shaped by decades inside McKinsey & Company, strategy rooms, and high-stakes decision environments. Their work is built on what they describe as a seven-step, “bulletproof” problem-solving process… a method refined in consulting environments where rigor is non-negotiable and conclusions must hold…
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Great customer service is impossible when systems are built to protect the company first.
I’ve always paid close attention to how customer service actually shows up, not in what companies say they value, but in the moment where something real needs to get done. I’ve felt it particularly in interactions where the person in front of you is no longer solving your problem, but managing your request within the…
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Living your Best Life Now
We talk about living our best life now but ignore the now, and treat it as though it is a destination waiting somewhere ahead of us… after the right opportunity arrives, after the body changes, after the money settles, after the grief softens, after we finally become some shinier version of ourselves. But life does…
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How do you embrace everything that happens in your life… as if you chose it?
Amor fati is a Latin phrase translating to “love of fate” or “love of one’s fate,” representing a mindset that embraces everything in life—good or bad—as necessary, valuable, and designed to be utilized for growth. Rooted in Stoicism and famously adopted by Nietzsche, it is an active acceptance that transforms obstacles into opportunities, allowing individuals to…
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Ideas Aren’t Solutions If Diagnosis Didn’t Come First
There’s a costly habit that shows up in businesses that are otherwise filled with smart, capable people… the reflex to move from discomfort straight into ideas. The moment something feels off, the room fills with solutions. It looks like progress because there is movement. It sounds intelligent because the ideas are often good. But beneath…
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Ambition and Achievement are not the Same Thing
Ambition and achievement are often spoken about as though they naturally belong together, but they are not the same thing. Ambition is desire. It is the internal pull toward something bigger, better, further, more meaningful, more impactful, more expansive. Achievement is evidence. It is what can be pointed to after the fact. One lives in…
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Luck Isn’t a Variable we can Control
Luck is not a strategy we can depend on. It is a chaotic, non-random, yet unpredictable element rather than a manageable resource. A deal falls through and it was bad luck. Someone meets the right person at the right time and it was good luck. A business takes off, a career turns, a door opens,…
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Yesterday is not Ours to Recover
You’ll never get to live what has been lived again This is a powerful philosophical reminder about the irreversibility of time and the preciousness of the present moment. Gone. Life does not duplicate itself. It moves. And what has been lived does not circle back so we can do it again with better timing, better language, better awareness,…
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We’ve Gotten Very Good at Naming Issues…
…but often at the expense of solving them. In the modern workplace, the vocabulary of problems has become almost as sophisticated as the work itself. We can diagnose almost anything now. Entire conferences are built around these phrases. Articles circulate. Panels debate them. Leaders repeat them in town halls. And yet, inside many organizations, the…
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Don’t Let Hard Times Overwrite the Entire Story
When you hit upon tough times, it can create a distortion like no other. Not just pain, or pressure, but a narrowing of vision. Suddenly the difficulty in front of you starts behaving like the whole truth. The current trouble begins to speak with far too much authority. While bad times are often loud, they…
Clarity BEFORE Execution. Structure BEFORE Speed
If you could better understand one thing about your business right now….
Most costly decisions begin with
an inaccurate understanding of the situation.
I help leaders understand what is actually happening before major decisions are made or
resources are invested in solving the wrong problem.
Giselle Hudson | Pre-Decision Diagnostic Advisor | Sensemaking for high-stakes business decisions 