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<url><loc>https://gisellehudson.com/2026/04/04/the-7-step-bulletproof-problem-solving-process-with-a-twist/</loc><news:news><news:publication><news:name>Giselle Hudson | Business Diagnostic Specialist | Clarity before high-stakes decisions</news:name><news:language>en</news:language></news:publication><news:publication_date>2026-04-05T00:29:51+00:00</news:publication_date><news:title>The 7-step, “bulletproof” problem-solving process&#8230;with a twist</news:title><news:keywords>systems, performance, misalignment, analysis, constraints, McKinsey, distortion, problem solving process, friction, hypotheses</news:keywords></news:news></url><url><loc>https://gisellehudson.com/2026/04/03/great-customer-service-is-impossible-when-systems-are-built-to-protect-the-company-first/</loc><news:news><news:publication><news:name>Giselle Hudson | Business Diagnostic Specialist | Clarity before high-stakes decisions</news:name><news:language>en</news:language></news:publication><news:publication_date>2026-04-03T18:49:21+00:00</news:publication_date><news:title>Great customer service is impossible when systems are built to protect the company first.</news:title><news:keywords>trust, customer service, diagnostic advisory, customer systems, system realignment</news:keywords></news:news></url></urlset>
