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What Happens when your Business is Operationally Efficient but Emotionally Flat?
I was listening today to a conversation around relevance and customer experience and I started to think about just how many businesses have become incredibly efficient at producing transactions while slowly losing their ability to produce feeling? There are businesses where everything technically works and yet the entire experience feels emotionally flat. Then there are…
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Money is not a Cure All for Engagement or Skill
There was a time when I believed that if people were paid enough, most organizational problems would settle themselves. I never thought that money was magical, per se, but to me, compensation felt like the most obvious lever. If someone was underperforming, perhaps they were underpaid. If morale was low, perhaps the salaries were not…
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When Love Becomes a Business Strategy
In 2002, long before empathy and authenticity became boardroom buzzwords, Tim Sanders wrote a small but subversive book called Love Is the Killer App: How to Win Business and Influence Friends. His thesis was radical for its time: Love is the selfless promotion of the growth of the other. He called people who practiced this…
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We Are Not Helpless: Sawubona and Strategic Alignment
We are not helpless. Change can still happen, but it requires responsibility-collective responsibility. – FARHIA NOOR Every so often I come across someone saying something as if they were speaking directly to me. Recently, it was a post by Farhia Noor. Rooted in her African heritage, she invoked Sawubona — “I see you, I honor…
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On May 7th, 2004, I Wrote Myself a Note
Be strong! Be faithful to your course!Success is yours – you can do it!Love you – Gis7 5 2004 I found that note today—one I wrote to myself 7,756 days ago. Back then, I had already been in business for 3,321 days. I resigned from my job on December 25th, 1994, and have been walking…
Clarity BEFORE Execution. Structure BEFORE Speed
If you could better understand one thing about your business right now….
Most costly decisions begin with
an inaccurate understanding of the situation.
I help leaders understand what is actually happening before major decisions are made or
resources are invested in solving the wrong problem.
Giselle Hudson | Pre-Decision Diagnostic Advisor | Sensemaking for high-stakes business decisions 