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Stop treating customers as if they were one-dimensional
The headline in a September 28th article in the Economist reads: Customer service is getting worse—and so are customers The opening paragraph of this article written by Schumpeter (here is an explanation about how this column got its name) addresses both the provision of service, and those receiving it. Rare is the company today that…
Clarity BEFORE Execution. Structure BEFORE Speed
High-stakes decisions deserve disciplined thinking
You don’t need to move faster.
You need to reduce unnecessary risk.
When your decision affects income, reputation, or stability,
pause with structure before you act.
Giselle Hudson | Pre-Decision Advisory for Leaders Under Pressure 