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The Business Cost of Ignoring Emotional Intelligence
The idea of Emotional Intelligence (EI) first appeared in academic psychology in the 1990s through the work of Peter Salovey and John Mayer, who defined it as the ability to perceive, understand, and regulate emotions in ourselves and others. But it was Daniel Goleman’s 1995 book, Emotional Intelligence that pushed the concept into boardrooms and…
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When Fear Dissolved in the Midst of Turbulence
I would never say that I’m afraid of flying but I don’t like turbulence. Who does? As I sat in the airport this morning, awaiting the arrival of my flight, rain started to fall. By the time I ascended the plane stairs, the winds were blowing fiercely. I heard the flight attendant say something like…

