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With Immediate Effect: Please Separate the Words Customer and Service
Because one has NOTHING to do with the other! Dear #bmobile and any other service provider listening in: Customer service has little to do with what you SAY and more to do with what you deliver. Right now with regard to your call centre you are probably happy that you: 1. are providing a toll…
Clarity BEFORE Execution. Structure BEFORE Speed
If you could better understand one thing about your business right now….
Most costly decisions begin with
an inaccurate understanding of the situation.
I help leaders understand what is actually happening before major decisions are made or
resources are invested in solving the wrong problem.
Giselle Hudson | Pre-Decision Diagnostic Advisor | Sensemaking for high-stakes business decisions 