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Finding Balance Between Empathy and Structure as You Lead
I LOVE Law & Order. Not just the courtroom drama or the signature dun dun, but the way every episode reveals what happens when systems and people collide — when order meets chaos, and justice depends on who’s leading the charge. It makes perfect sense that I’d be drawn to stories like this. I’ve built…
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Why Learning needs a Revival in Organizations
Everywhere online you see evidence of “learning.” There are workshops, webinars, online academies, and leadership retreats. People are busier than ever absorbing information — yet very little of it translates into sustained transformation. The problem isn’t that we’ve stopped learning. It’s that we’ve mistaken information for insight. What’s Gone Missing True learning — the kind…
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Never lose your student mindset
If I had the opportunity to start over, as in from primary, through secondary and then on to university, I’d be a much better student. I wouldn’t waste time complaining about things I can’t control – like teachers’ personalities, and homework and I’d focus more on learning and being more curious about subjects, even those…
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Don’t grow too comfortable with the knowledge you have
Our entire education system is set up with an end in mind: to pass a test following a period of learning, well cramming in most instances; getting our answers right and then moving into the job of our dreams, where we get to use this knowledge we’ve amassed over the years as an indication of…
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Turn words into work
When he was in second grade, Harry Truman came down with a rare bacterial infection that paralyzed his arms and legs. The boy who could hardly stand to be indoors was suddenly and helplessly bedridden. “That’s when he started reading,” Truman’s sister recalled. “He couldn’t do anything else.” He read so much that when, miraculously…
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What We Learn To Do We Learn By Doing
The title of my column this week is a quote by Aristotle. It’s a powerful reminder that unless we are in the sandbox, getting our hands dirty, our learning process is incomplete. “There’s an awful temptation to just keep on researching,” says David McCullough, author, historian and two time winner of the Pulitzer Prize. “There…
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Dare to Start Something!
When John MacDonald first proposed to build the great New York Subways people laughed at him. He went to one “big” financier after another and the answer of all was the same: “Dig a tunnel under all these streets and houses, with their maze of pipe lines and electric cables and gas mains and sewers?…

