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With Immediate Effect: Please Separate the Words Customer and Service
Because one has NOTHING to do with the other! Dear #bmobile and any other service provider listening in: Customer service has little to do with what you SAY and more to do with what you deliver. Right now with regard to your call centre you are probably happy that you: 1. are providing a toll…
Clarity BEFORE Execution. Structure BEFORE Speed
High-stakes decisions deserve disciplined thinking
You don’t need to move faster.
You need to reduce unnecessary risk.
When your decision affects income, reputation, or stability,
pause with structure before you act.
Giselle Hudson | Pre-Decision Advisory for Leaders Under Pressure 