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Ready to Scale? The One Question Every Business Owner and Executive Leader Needs to Ask First
I left the Edge Leadership session feeling grateful. So much wisdom was shared. Diverse perspectives. Hard-won insights. Useful reminders about how we lead, what leadership demands, and where our work needs to go next. There were a few questions after Vusi Thembekwayo’s keynote, and he responded like the coach that he is—with more questions. Questions…
Alignment, Bob Lutz, business, business performance, clarify before you amplify, coaching questions, customer knowledge, Earl Nightingale, Edge Leadership, frameworks, General Motors, leadership, metrics, people-potential, personal growth, personal-development, profits, questions, roles, self-improvement, strategic clarity, strategy, systems, Vusi Thembekwayo -
Why is EXCELLENT customer service so elusive?
I honestly don’t think people realize it WHEN they’re doing it but it’s a shame with all the knowledge about excellent service = excellent profits that the service experience ratio seems to be one great experience to every one hundred bad. Just to make sure that I was using the correct word I checked the…
Clarity BEFORE Execution. Structure BEFORE Speed
If you could better understand one thing about your business right now….
Most costly decisions begin with
an inaccurate understanding of the situation.
I help leaders understand what is actually happening before major decisions are made or
resources are invested in solving the wrong problem.
Giselle Hudson | Pre-Decision Diagnostic Advisor | Sensemaking for high-stakes business decisions 