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Why Are We Still Failing At Customer Service?
We all think we can teach this class. We can identify poor service immediately. We see what’s wrong and how it can be fixed in an instant! I like what Ohad Shperling, a writer at Personalics, says: “A bad customer experience -we all know what it feels like. The blow-a-gasket, go-ballistic, hit-the-ceiling, foam-at-the-mouth rage after…
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There Will ALWAYS Be One Star Reviews
Check out the book ” milk and honey” by rupi kaur. I read it in one sitting. It’s an amazing book of poetry… Got that suggestion from a friend of mine and immediately clicked through to Amazon to read the reviews. I have this habit of reading the one star reviews first. It’s as if…
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Joy is the Key
When I first saw this picture I thought “…this is me…” That’s how I feel…on the edge of my life…not quite ready to jump. Holding back …looking over…afraid. I always thought that I would find complete happiness if/when I took that leap of faith. Took action. Not be so afraid. Be bolder. More courageous. “I need…
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Clearing never ends…
About a month ago I emptied all my email accounts of messages. I felt burdened. Like I was slowing down. Too much of everything. I did the same thing a few days ago, giving away stuff I no longer used/had use for. I’ve been doing the same thing with information that I have collected over…
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The Greatest Gift You Can Give Yourself That Will Keep on Giving
I believe self-knowledge is our greatest gift yet we don’t trust our own thoughts and ideas. We second guess ourselves more often than we should and instead opt to listen to the experts. “We have been so indoctrinated into looking outside ourselves for the answers and to consider ourselves unreliable” author of Trusting Ourselves – M.J…
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If You Chase Money, Money Won’t Come!
In 2014 Sean Combs renounced P Diddy to become Puff Daddy again. Some say it was an identity crisis yet many of us do the same thing. We try to reinvent ourselves with monikers that are different, cute, memorable, creative – in the hope of finding an elusive freshness in our lives. One thing that…
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You Are the President of Your Own Personal Services Business
This is the message I want to give to my plumber, electrician, painter, and ANYONE who is struggling and thinking that what they do is not important or doesn’t pay enough. Whether you are an electrician, a doctor, a lawyer, a plumber, a consultant or a “grass cutter”- the going rate seems to start at…
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What We Learn To Do We Learn By Doing
The title of my column this week is a quote by Aristotle. It’s a powerful reminder that unless we are in the sandbox, getting our hands dirty, our learning process is incomplete. “There’s an awful temptation to just keep on researching,” says David McCullough, author, historian and two time winner of the Pulitzer Prize. “There…
Clarity BEFORE Execution. Structure BEFORE Speed
When the stakes are high, DON’T MOVE without CLARITY
You don’t need to move faster.
You need to reduce unnecessary risk.
When your decision affects income, reputation, or stability,
pause with structure before you act.
Giselle Hudson | Business Diagnostic Specialist | Clarity before high-stakes decisions 