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“Fine” Can Be an Expensive Response
Today’s Strategic Alignment Journal post in two sentences: “Fine,” as a response to “How is business?”, is not evidence that the business is working well. Sometimes it simply means that nothing feels wrong enough to warrant a closer look, even as the cost of keeping things going continues to add up. “Fine” is an interesting…
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Are We Solving the Problem or Servicing It?
Today’s Strategic Alignment Journal post in two sentences: Organizations can become increasingly effective at responding to a recurring problem without ever changing the conditions that keep producing it. Before investing in another intervention, ask whether it will reduce the problem itself or simply improve your ability to manage its consequences. Some problems become very expensive…

