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The Referral Process Starts Way Before the Client Buys Anything
Most people think referrals are the cherry on top of a great client experience — something you ask for once the deal is done and the client is satisfied. But referrals don’t begin after the sale. They begin way before the client buys anything — in the very first moments of getting to know you.…
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What’s in your toolbox?
Every five years or so, I go through my books and decide what I’ll donate and what I will hang on to. This is difficult for me because I don’t like to part with books, but it is now a question of practicality – I don’t have the shelf space to keep all the books.…

