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Clarity Postponed is Opportunity Missed
Have you ever found yourself delaying taking action. Perhaps a decision needed to be made, you needed to have an uncomfortable conversation, send an email, pick up the phone and make an important call. Perhaps you call yourself lazy. Maybe you describe yourself as a procrastinator. In a July 13th article, this year, McClean hospital,…
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The Referral Process Starts Way Before the Client Buys Anything
Most people think referrals are the cherry on top of a great client experience — something you ask for once the deal is done and the client is satisfied. But referrals don’t begin after the sale. They begin way before the client buys anything — in the very first moments of getting to know you.…
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Honoring the Sacred Pause
Rebuilding isn’t just about constructing something new. It’s about sustaining what has been built, guarding it, and allowing it to breathe. Too often we rush from one breakthrough to the next without noticing that the very thing we just established is already being compromised. When we honor the sacred pause, we realign in five essential…
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When What Worked Before Stops Working
So many women hit menopause and feel like their bodies have betrayed them. The old advice — eat less, move more — suddenly stops working. The scale creeps up, belly fat feels stubborn, and energy dips no matter what you try. This is not an indication that you’re failing at the diet, and lack willpower.…
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Running the Race you were Built for
Paul writes in 1 Corinthians 9, verse 24 “Isn’t it obvious that all runners on the racetrack keep on running to win, but only one receives the victor’s prize? Yet each one of you must run the race to be victorious.” — The Passion Translation (TPT) Ecclesiastes reminds us: “The race is not to the…
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How to Achieve the Sweet Spot between People & Process
It was Dr. W. Edwards Deming who famously said this: A bad system will beat a good person every time. He’s right. If your workflows are clunky, your tools outdated, your decision-making slow, and your culture misaligned — even your top talent will eventually burn out or disengage. In most organizations, 94% of results come…
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When the Giant is in your Head
Some Goliaths you can see — towering, armored, loud in their threats.Others live quietly in your head. Those mental Goliaths don’t need you to use a sling and a stone for them to fall. They need the truth but that truth needs to come from you. Mental slavery is insidious. It’s when you start thinking…
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Why My Approach Sidesteps the Pitfalls That Sink Transformations
When I walk into a business that’s about to make a big shift, I’m not thinking about pretty organizational charts nor catchy slogans. I’m thinking about the human and structural realities that will make or break what’s about to happen. Too many transformations fail — not because people weren’t working hard, but because no one…
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Identity Lessons from August Wilson
August Wilson was born Frederick August Kittel Jr. on April 27, 1945, in Pittsburgh’s Hill District — a neighborhood rich in African American culture, known for its music, storytelling, and tight-knit community. His mother, Daisy Wilson, a Black cleaning woman from North Carolina, raised six children largely on her own. His father, a German immigrant…
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The Age of Arrogance is Over
The age of arrogance of the management consultant is over now. – Nick Studer, CEO, Oliver Wyman For the past two decades, most of what passed for “consulting” was really just expensive guessing, wrapped in jargon, justified by pedigree and protected by legacy. Today, AI is producing what once took a month and a full…
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