-
Your clients should never feel your org chart
Today’s Strategic Alignment Journal post in two sentences: Your org chart may make perfect sense inside your organization, but your clients should never have to experience its boundaries. Sometimes the weakness in the client experience is not at any individual touchpoint, but in how the client is handed from one person or department to another.…
-
Beware of the High Cost of Bleeding the Beast
“Bleeding the beast” is the idea of drawing from something large enough that it can absorb the loss, taking from it in ways that feel justified because the impact seems negligible from the outside. The “beast” is assumed to be faceless, resilient, almost built to be tapped without consequence, so the act of taking does…
-
Do You Have Customer Relationships or Hostages?
Noah Fleming shared this story about a $20M company, a top sales guy who “owned” every major client, and a president quietly panicking because this top sales guy had resigned and was taking half the revenue with him. Noah asked a simple but disarming question: Do you have customer relationships… or do you have hostages?…
-
Stay true to the voice within
What are the questions you ask yourself as you pursue or are in the process of building and growing your business? Are you wondering whether what you’re doing will make you rich? What are the choices you make regarding your marketing and promotions? Is it based on how many potential likes you’ll get? Are you…
Get Clarity before the Fix
